Freshdesk

Available·Support & helpdesk·OAuth

Connect Freshdesk to pull ticket volume, resolution times, and satisfaction scores into Prooflytics. Surface support load by customer segment so marketing can optimise for customer quality, not just quantity.

What you'll get

• Ticket volume trends by customer acquisition period
• First response and resolution time metrics
• CSAT and NPS trends from support interactions
• Self-service article deflection rates

What we'll access

• Read your tickets, contacts, and companies
• Read agents, groups, and satisfaction ratings
• Read knowledge base article analytics

How long

~30 sec · OAuth · No engineering needed

You can disconnect anytime from Settings — your historical analysis stays for reference.

Ready to connect Freshdesk?

~30 sec · OAuth · No engineering needed

Frequently asked

Does Freshdesk free plan support API access?

Freshdesk Sprout (free) includes API access with rate limits. Growth plan and above remove the rate limits.

Need help? Email us — we reply within one business day.